Terms and Conditions

Darshan Driving School Pty Ltd (DDS)
ABN: 13 649 118 472
Effective date: 16 October 2026

These terms apply to driving lessons, DDS driving-test services, packages and gift vouchers supplied by DDS through its websites, booking office, app and instructors. DDS may use contracted instructors to deliver services but remains responsible for the services it supplies to customers.

Our Cancellation, Rescheduling and Gift Voucher Policy forms part of these terms. Our Privacy Policy explains how we handle personal information. Accepting a booking does not itself constitute consent to marketing or promotional use of your image.

Read these documents and any clearly disclosed service-specific conditions before purchasing. Mandatory legal rights take priority. For cancellation, rescheduling, package cancellation and vouchers, the Cancellation Policy provides the detailed rules. No page or booking condition removes rights that cannot lawfully be excluded.

NDIS- and TAC-funded services also depend on the applicable service agreement and funding rules. Ordinary cancellation charges and vouchers must not be applied to funded amounts unless permitted by those arrangements.

Provide accurate contact details, pickup location and information reasonably needed to deliver your service safely. Tell us about relevant support or communication needs so that we can discuss reasonable adjustments.

You must be legally eligible to drive and carry the valid original learner permit, overseas licence or other licence required for your circumstances. Present it before every lesson or test service. You are responsible for checking VicRoads test eligibility, required documents and booking details.

An instructor may decline to commence driving where legal or safety requirements are not met. DDS will assess the financial consequences under the Cancellation Policy and your legal rights; unrelated future package bookings are not automatically forfeited.

Prices are in Australian dollars and include GST where applicable. The price, duration, inclusions and any additional charges will be disclosed before purchase. VicRoads fees are separate unless expressly included in writing.

Pay using a method offered for your booking. Payment to an instructor counts as payment to DDS only where the instructor is authorised to collect it for that booking; obtain and retain a receipt or payment confirmation.

Payment is due before the service starts. For future bookings, payment is normally required within 24 hours of booking, unless a different deadline is clearly stated when booking. Same-day cash payment is available only where agreed. Packages must be paid in advance. An unpaid reservation may be released after the stated deadline; this does not create an unpaid cancellation charge.

Attend at the agreed pickup point and time. Your instructor will explain the lesson plan and assess progress through practical observation and appropriate questions. Training will be conducted respectfully and safely.

The lesson starts when you are seated in the vehicle, or five minutes after the instructor arrives at the agreed pickup point if you have not attended, whichever is earlier, but never before the scheduled start unless you agree. If you are late, the lesson may finish at its original scheduled end without an extension. Instructor lateness will not reduce the paid service without an agreed adjustment, replacement time or other appropriate remedy. A no-show is handled under the Cancellation Policy.

Do not use a handheld phone while driving. Tell the instructor before driving about any condition, medication or impairment that may affect safety, sharing only information reasonably necessary for safe delivery. DDS handles that information under the Privacy Policy.

Instructors may pause or stop a session where continuing would be unsafe or unlawful, including because of intoxication, significant impairment, dangerous conduct or threatening behaviour. DDS may decline future bookings for serious or repeated unsafe or abusive conduct, subject to applicable law and consideration of reasonable adjustments.

DDS will review the reason, the service delivered, reasonable loss and any avoided costs before determining charges for an interrupted booking. No automatic forfeiture of an entire unused package applies. If DDS or the instructor is responsible for the interruption, appropriate restoration or legal remedies will be provided.

DDS does not provide monetary refunds for change of mind or voluntary cancellation, except where required by law.

Exactly 24 hours and exactly 4 hours fall within the 50% category. We use Melbourne local time and the time your request is received through a published contact channel, regardless of later processing.

Charges use the amount actually paid after discounts. Completely unpaid bookings with no allocated package time or voucher value are cancelled without a cancellation invoice or further demand. Charges on part-paid bookings cannot exceed the value already paid or allocated.

After applicable charges, standalone-booking value is applied to a replacement booking or issued as a DDS Gift Voucher. Eligible package time is returned to the original package with its original expiry date. The Cancellation Policy covers emergencies, rebooked time, driving tests and reasonable-loss reviews.

To cancel or reschedule, use the DDS mobile app, call 0431 336 996, or email darshandrivingschool@gmail.com.

Package inclusions, service eligibility and expiry are disclosed before purchase and recorded in your confirmation. Changing one lesson does not itself cancel the whole package.

For voluntary whole-package cancellation, DDS calculates the eligible balance from the amount paid, less completed services, applicable scheduled-booking cancellation charges and a disclosed, lawful package cancellation charge of up to 20% of the original package purchase price. This charge applies only to reasonable loss or costs not already recovered elsewhere.

Completed services may be repriced at single-service rates only where a valid early-cancellation condition and the relevant rates were clearly disclosed before purchase. Later increased rates do not apply. DDS will avoid double recovery and excessive deductions. Total deductions cannot exceed the amount paid, and voluntary cancellation creates no additional debt.

Any eligible balance is issued as a DDS Gift Voucher. The detailed calculation rules appear in section 4 of the Cancellation Policy. These deductions do not restrict statutory refunds or other mandatory remedies.

DDS Gift Vouchers are valid for 36 months from issue, whether purchased or issued for an eligible cancellation balance. The voucher shows its value, issue date, expiry and any service restrictions. A replacement voucher retains the original expiry.

Vouchers can be used across multiple eligible bookings and given to a friend or relative who meets service eligibility requirements. Any price difference must be paid. Vouchers are not reloadable, cannot be resold without DDS approval and cannot be exchanged for money except where required by law. No activation, account-keeping or inactivity fees apply.

An account balance may temporarily record value pending allocation or voucher issue. It is not a bank account or a promise of a monetary refund. Package time retains the package’s disclosed expiry until a whole-package cancellation is processed under section 7.

If DDS or your instructor cancels, no cancellation charge applies. We restore the full payment value or package time and offer rescheduling. For standalone bookings, a DDS Gift Voucher is an alternative. We will notify you as soon as reasonably practicable.

If DDS cannot provide the service and the law gives you a monetary refund or another remedy, we will provide that remedy without requiring you to accept a voucher or rescheduling.

DDS cannot control VicRoads availability, decisions or test outcomes. If your test cannot proceed, the Cancellation Policy determines treatment of the undelivered DDS booking. Delivered services remain payable, without charging the same component twice. VicRoads fees follow VicRoads rules.

Where a test start is delayed, the DDS test service includes up to one additional hour of waiting. Further waiting is charged only if the rate is disclosed and you agree before that additional waiting is incurred. The rate is the applicable lesson hourly rate. No extra waiting charge applies for a delay caused by DDS or its instructor.

This guarantee applies only to a package expressly sold with it. Eligibility requires the instructor’s assessment and approval that your skills meet the relevant drive-test standard.

If you do not pass the first on-road test, other than through an immediate-termination event, DDS will provide instructor attendance for one further test without an instructor attendance fee. This does not include VicRoads fees or additional lessons unless expressly included in the package.

The repeat test must occur within one month of the first attempt. Contact DDS before that period ends if VicRoads availability or exceptional circumstances prevent this so that an appropriate extension can be considered. This offer does not limit statutory rights or guarantee a licensing decision.

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including under the Australian Consumer Law. Where a monetary refund is legally required, DDS will provide it without requiring acceptance of a voucher or credit. A statutory entitlement is not dependent on discretionary DDS approval.

Contact DDS with your booking reference and concern. We will review relevant records and explain the outcome. You may seek help from Consumer Affairs Victoria or another appropriate authority if the matter remains unresolved.

Use DDS websites lawfully. Do not interfere with security, misuse other people’s information or reproduce protected content without permission. External sites have their own terms and privacy practices. These conditions do not exclude DDS obligations or your mandatory rights.

Updated terms apply to purchases made from their effective date. They do not retrospectively remove rights under existing purchases. These terms are governed by Victorian law and applicable Commonwealth law, without limiting mandatory protections or available complaint forums.

Darshan Driving School Pty Ltd
ABN: 13 649 118 472
Phone: 0431 336 996
Email: darshandrivingschool@gmail.com