Cancellation, Rescheduling and Gift Voucher Policy

Darshan Driving School Pty Ltd (DDS)
ABN: 13 649 118 472
Effective date: 16 October 2026

This policy applies to bookings supplied by DDS through its websites, booking office, mobile app or instructors. It forms part of our Terms and Conditions. Personal information is handled under our Privacy Policy.

NDIS- and TAC-funded services are subject to the applicable service agreement and funding rules. The standard charges and gift-voucher arrangements below must not be applied to those funds unless permitted by those arrangements.

The following rules apply to ordinary driving lessons and the DDS service component of driving-test bookings. VicRoads fees are separate.

Exactly 24 hours and exactly 4 hours fall within the 50% category. Notice is measured using Melbourne local time, from when your request is received through a published contact channel to the scheduled start. Later processing does not change that timestamp.

Charges use the amount actually paid for the relevant booking, including any discount. For package bookings, the corresponding percentage of time is deducted instead of charging money again.

If a booking is completely unpaid and no package time or voucher value has been allocated, it is cancelled without a cancellation invoice or further payment demand. A cancellation charge on a part-paid booking cannot exceed the amount already paid or allocated to that booking. These limits apply to the DDS service component of test bookings as well as lessons.

DDS does not provide monetary refunds for change of mind or voluntary cancellation, except where required by law.

After any applicable charge:

• If you reschedule a paid standalone booking, the remaining value is applied to the replacement booking. You pay any difference in price.
• If you cancel a paid standalone booking without rescheduling, the remaining eligible value is issued as a DDS Gift Voucher.
• If you cancel or reschedule one lesson from a prepaid package, the remaining eligible time is returned to the same package and retains that package’s original expiry date.
• If you cancel the entire package, section 4 applies.

An account balance may temporarily record value awaiting allocation or voucher issue. It is not a bank account or a promise of a monetary refund. DDS will provide a record of the calculation and any voucher issued.

Ending a package is different from changing one scheduled lesson. For a voluntary whole-package cancellation, DDS calculates the eligible balance from the amount paid, less:

1. Services already delivered. Where a valid package condition clearly disclosed before purchase provides for loss of the package discount on early cancellation, completed services may be valued at the equivalent single-service rates disclosed at purchase, rather than later increased rates.
2. Applicable charges for scheduled bookings cancelled at the same time, calculated under section 2.
3. A package cancellation charge of up to 20% of the original package purchase price, only to the extent it was disclosed before purchase, is lawful and reasonably reflects loss or costs not already recovered through other deductions.

DDS will not recover the same loss twice. Repricing and charges will be reduced where necessary to avoid excessive deductions. Total deductions cannot exceed the amount paid, and voluntary cancellation creates no additional debt. Any eligible balance is issued as a DDS Gift Voucher.

These deductions do not apply to restrict a refund or other remedy required by law. DDS will provide an itemised calculation on request.

DDS Gift Vouchers issued under this policy are valid for 36 months from the date of issue. Purchased DDS Gift Vouchers also carry a 36-month validity period from issue. The issue date, expiry date, value and any service restrictions will be shown on the voucher. Replacing a lost voucher does not restart its expiry.

Vouchers may be used across multiple eligible DDS bookings until their value is exhausted. Any price difference is payable when booking. They may be given to a friend or relative, subject to the recipient meeting the service’s eligibility requirements. They are not reloadable, cannot be resold without DDS approval and are not redeemable for money except where required by law. No activation, account-keeping or inactivity fee applies.

No cancellation charge applies. We restore the full payment value or package time and offer rescheduling. For a standalone booking, you may instead choose a DDS Gift Voucher.

If DDS cannot provide the booked service and you are entitled to a monetary refund or another remedy under law, that remedy will be provided. You will not be required to accept a voucher or rescheduling instead. We will notify you as soon as reasonably practicable.

Contact us if illness, an accident, unsafe conditions, vehicle breakdown, a VicRoads cancellation or another exceptional event affects your booking. We will review the circumstances and may waive or reduce charges or restore time or value. A voluntary concession normally takes the form of rescheduling, package time or a gift voucher; statutory remedies remain available.

If the cancelled time is filled by another booking, or DDS otherwise avoids part of the loss, charges will be reviewed and reduced to avoid recovery beyond our reasonable loss. Provide only information reasonably needed for the review; sensitive information is handled under our Privacy Policy.

You must meet VicRoads eligibility and document requirements. If a test cannot proceed because you are absent, lack required documents or do not meet eligibility requirements, DDS applies sections 2 and 7 to the undelivered DDS booking. Services already delivered remain payable. The same component will not be charged both as delivered and as cancelled.

VicRoads booking, cancellation and refund rules govern fees paid to VicRoads. A VicRoads cancellation does not automatically justify retaining the full DDS fee; we review the circumstances and applicable legal rights.

Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including under the Australian Consumer Law. Where the law requires a monetary refund, DDS will provide it without requiring acceptance of credit or a gift voucher. A statutory entitlement is not dependent on discretionary DDS approval.

Cancel or reschedule through the DDS mobile app, by calling 0431 336 996, or by emailing darshandrivingschool@gmail.com. Include your name, booking reference and scheduled date and time. If an app request fails, use phone or email and retain your request record.

Updated cancellation terms apply to purchases made from their effective date. They do not retrospectively remove rights under existing purchases or applicable law.